IWA Jewels (“IWA Jewels”, “we”, “our”, or “us”) is committed to protecting the privacy of visitors to our website (iwajewels.com) and our trade partners, buyers, and enquirers. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

1. Information We Collect

We collect the following categories of information:

• Contact Data: name, business/company name, email address, phone number, and country, provided when you submit an enquiry, request a catalogue, or contact us via WhatsApp, email, or a website form.
• Business Data: details relevant to trade enquiries such as your company’s business type, order volume interest, and sourcing requirements.
• Communication Content: messages, enquiries, and correspondence you send us through our contact forms, email, or WhatsApp.
• Technical Data: IP address, browser type, device information, and pages visited on our website, collected automatically through cookies and similar tracking technologies.
• Marketing Interaction Data: information about how you interact with our advertisements (including Meta/Facebook and Google Ads), such as clicks and form submissions.

We do not collect payment card information through our website, as transactions are conducted directly with our trade team.

2. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies (including the Meta Pixel and Google Analytics) to:

• Understand how visitors use our website
• Measure the effectiveness of our advertising campaigns
• Personalize content and marketing communications

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of our website.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested catalogues or quotes
• Process and fulfil trade orders
• Communicate with you regarding your enquiry or order via email, phone, or WhatsApp
• Improve our website, products, and services
• Run and measure the effectiveness of our marketing and advertising campaigns
• Comply with applicable legal and export documentation requirements

4. Sharing of Information

We do not sell your personal information. We may share information with:

• Logistics and courier partners (e.g., DHL, FedEx) to fulfil and deliver orders
• Our manufacturing partner solely for order production and fulfilment
• Service providers who support our website, email, and advertising operations (e.g., hosting providers, Meta, Google)
• Government or regulatory authorities where required for export, customs, or legal compliance

5. Data Retention

We retain your information for as long as necessary to fulfil the purposes described in this Policy, including maintaining business records for accounting, legal, and export compliance purposes.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have rights to access, correct, update, or request deletion of your personal information.

• Residents of India: Under the Digital Personal Data Protection Act, 2023, you have the right to access, correct, and request erasure of your personal data, and to withdraw consent at any time.
• Residents of the EU/EEA: Under the GDPR, you have rights to access, rectification, erasure, restriction of processing, data portability, and to object to processing, including for direct marketing.
• Residents of California, USA: Under the CCPA, you have the right to know what personal information is collected, to request deletion, and to opt out of the sale of personal information (IWA Jewels does not sell personal information).

To exercise any of these rights, please contact us using the details below.

8. International Data Transfers

As IWA Jewels serves international trade partners, your information may be transferred to, stored, and processed in India or other countries where we or our service providers operate. We take steps to ensure your information receives an adequate level of protection wherever it is processed.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

10. Children’s Privacy

Our website and services are intended for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

WhatsApp / Enquiries: +91 92136 43358
Email: support@iwajewels.com
IWA Jewels, India

These policies are subject to change. Please refer to our website for the most up-to-date version.