At IWA Jewels, every piece is crafted with precision for our trade and wholesale partners, and shipped with the same rigor we apply to sourcing and craftsmanship.

1. Shipping Coverage

We ship internationally to our trade partners across the UAE, USA, Australia, and other export markets. IWA Jewels offers complimentary international shipping on qualifying trade orders.

2. Order Processing & Dispatch Timeline

All IWA Jewels pieces are made to order and undergo stringent quality checks.

• Small trade orders (1–10 pieces): dispatched within 1–2 weeks of order confirmation
• Bulk/wholesale orders (10+ pieces): dispatched within 2–3 weeks
• Custom design/private label orders: dispatched within 2–3 weeks
• Sundays and Indian public holidays are excluded from this timeline
• A dispatch confirmation is shared once your order is shipped

3. Delivery Partner

All shipments are managed through DHL / FedEx International Express.

• Tracking details are shared via email and WhatsApp once dispatched
• Buyers may monitor shipment status in real time using the tracking link provided

4. Secure Packaging & Transit

All shipments are insured during transit, subject to the terms and conditions of the shipping carrier and insurance provider.

While every precaution is taken to ensure safe delivery, In the event of loss or eligible transit damage, IWA Jewels will coordinate the applicable insurance claim with the shipping carrier. Claims are subject to the carrier’s and insurer’s terms and conditions. In case of delivery issues, our team will coordinate with the courier partner to assist in resolution.

5. Signature on Delivery

High-value shipments require signature confirmation upon delivery. Deliveries are made only to valid, verified business addresses.

6. Customs & Duties

All customs duties, import taxes, and clearance fees at the destination are the responsibility of the buyer (DAP terms). We recommend confirming your country’s import regulations for fine jewellery prior to ordering.

7. Address Accuracy

Buyers are responsible for providing accurate shipping and contact information at the time of order confirmation.

• Address changes may not be possible once production has begun
• IWA Jewels is not responsible for delays or losses due to incorrect or incomplete address details

8. Delivery Delays

Delays may occur due to circumstances beyond our control, including but not limited to:

• Customs processing and clearance holds
• Courier partner delays
• Remote or restricted delivery areas
• Incorrect or incomplete address information
• Buyer unavailability at time of delivery

IWA Jewels shall not be liable for such delays.

9. Inspection Upon Delivery

We recommend inspecting your shipment for signs of tampering or visible damage before accepting delivery. If any concerns are identified: inform the delivery personnel immediately, and contact our team within 48 hours with photographic evidence.

10. Certification & Documentation

All applicable diamond jewellery pieces ship with IGI certification and export invoices compliant with destination country requirements.

11. Policy Updates

IWA Jewels reserves the right to amend this Shipping Policy at any time. Updates take effect immediately upon publication.

12. Contact Us

For questions regarding shipping or tracking, please contact us at:

WhatsApp / Trade Enquiries: +91 92136 43358
Email: support@iwajewels.com
IWA Jewels, India

Effective Date: 01-03-2026 | IWA Jewels
These policies are subject to change. Please refer to our website for the most up-to-date version.